SHIPPING & RETURNS
SHIPPING POLICY
Welcome to The Wicked Candles Co. Shipping Policy!
We are committed to providing you with the best shipping experience for your handmade candles, crafted from a premium blend of soy, coconut, and apricot wax. With transparent shipping methods, secure packaging, and reasonable costs, we ensure your order arrives safely and promptly. Your satisfaction is our top priority.
Order Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. During peak seasons or special promotions, processing times may be slightly longer.
Shipping Methods & Rates: We ship via trusted carriers such as USPS and UPS. Shipping costs are calculated at checkout based on your order and location. Enjoy free shipping on all orders over $100 within the U.S. Once shipped, packages typically arrive within 1-5 business days, depending on your location.
Order Tracking: We will send a shipping confirmation email with a tracking number once your order is dispatched. You can use this number to track your package and estimate its arrival date.
If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us. We’re here to assist you!
RETURN & EXCHANGE POLICY
Returns & Exchanges Policy
At The Wicked Candles Co., we do not accept returns or exchanges. However, if your item arrives damaged (e.g., a broken container), we are more than happy to replace it with an identical product.
If you receive a damaged item, please contact us immediately at thewickedcandlesco@gmail.com with the following:
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A clear photo of the damaged item
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A photo of the box, showing all protective packaging materials
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A photo of the shipping label on the box
Lost, Stolen, or Incorrectly Delivered Packages
Once an order is shipped, it is in the hands of the carrier. Unfortunately, we cannot offer refunds or replacements for packages that are lost, stolen, or delivered to an incorrect address. In such cases, please reach out directly to the shipping carrier to file a claim. These issues fall under the responsibility of the carrier and are beyond our control.
If you have any further questions or need assistance, please don't hesitate to get in touch with us. We’re here to help and ensure you have the best experience with The Wicked Candles Co.